PDF-InformationCoaching for managers

Managers face situations where they are no longer able to support their employees by providing the one correct solution to the problem at hand. One reason is that there might not be just one right answer – e.g., in situations of conflict – or because the managers don't have a solution themselves. In this workshop, you will learn to support your employees by coaching them instead of giving advice or suggesting a solution to a given problem.

Key objectives

Identifying situations that are suitable for coaching
Differentiating situations that require other leadership techniques
Applying conversation techniques
Mastering questioning techniques that allow others to find their own solutions
Gaining insight into one's own conversational behavior
Identifying the limitations of coaching

Course content

Criteria of situations suitable for the application of coaching techniques
Practicing question-oriented conversation techniques and other tools
Switching between the roles of coach and instruction-giving boss in real-life situations
Handling emotions in conversations
Questions-oriented conversation technique
Leading conversations and facilitating conversations
Communication in emotionally difficult situations
Very short on-the-spot coaching

Who should attend?

Managers who would like to support employees, co-workers, supervisors, clients or suppliers in difficult situations without suggesting a solution themselves. This workshop has been designed for people who, in a short period of time, would like to greatly expand their repertoire of conversation techniques by doing a lot of practical work.

Your benefit

You will be able to develop your employees’ and other people’s problem-solving skills by coaching them. Over time, your employees will get better at solving difficult problems. As a result, you will have more time for actual leadership work.


Introductory presentations
Practice and feedback
Practical role-play
Peer-to-peer consultation
Analysis of actual cases
Reflection on personal experiences

Maximum number of participants: 12

This workshop can be booked as an in-house event.

Duration: 3 days

Location: Austria, Germany, Switzerland, Poland, Hungary, Czech Republic, Slovakia, Ukraine, Serbia, Croatia, Slovenia, Russia

Participant quote: "What a relief to know that I do not have to know an answer to all questions."


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