PDF-InformationSolving conflicts – living with conflicts

Conflicts arise especially when people are committed to a common goal. It suddenly becomes apparent that there are different perceptions, different interests and diverging opinions. Many people try to avoid conflicts by ignoring them. In this workshop, you will learn to handle conflicts in a way that is less distressing for people involved and yields better results.

Key objectives

Identifying how you behave in conflicts
Learning to distinguish between conflict and dispute
Paying attention to your own strengths and opportunities for improvement during conflicts
Learning to live with irresolvable conflicts
Systematically intervening in conflicts as a manager and reducing fear

Building confidence and serenity in conflict handling

Course content

Types of conflicts
Conflict solving strategies
Personal patterns of behavior in conflicts
Violence-free communication
Managing conflicts as a leader
Solution-oriented conversation techniques during conflicts
Conflicts as an impulse for personal development
Preparing for conflict resolution meetings
Handling strong emotions

Who should attend?

Managers who experience conflicts on their job and who believe in supporting their employees in finding solutions to conflicts. Employees wanting to improve their project group's effectiveness by learning to handle conflicts in a constructive way.

Your benefit

You will make the experience that most people want to avoid disputes and that conflicts stay alive for that very reason. You will learn to distinguish between resolvable and irresolvable conflicts. This workshop has been created for managers who would like to learn how to act in tense meetings.


Introductory presentations
Practical role-play
Knowledge exchange among participants
Analysis of actual and difficult cases
Reflection on personal experiences
Structure constellation work

Maximum number of participants: 12

This workshop can be booked as an in-house event.

Duration: 3 days

Location: Austria, Germany, Switzerland, Poland, Hungary, Czech Republic, Slovakia, Ukraine, Serbia, Croatia, Slovenia, Russia

Participant quote: "To me, it was very important to learn that as a manager, I do not have to solve all conflicts."


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